SAN FRANCISCO, March 23, 2020 /PRNewswire/ -- Instacart, the North American leader in online grocery delivery, today announced plans to bring on an additional 300,000 full-service shoppers over the next 3 months to meet the growing customer demand for grocery delivery and pickup in North America. Instacart has become an essential service for millions of customers who are relying on the platform to get access to the groceries and household goods they need in a safe, reliable and affordable way. In the last few weeks, the company has seen order volume grow by more than 150% year-over-year, with average customer basket size also increasing by 15%. By more than doubling the size of its full-service shopper community, Instacart will be better positioned to meet this increase in customer demand across North America.
"The last few weeks have been the busiest in Instacart's history and our teams are working around the clock to reliably and safely serve all members of our community. Instacart shoppers have stepped up as household heroes for families, grandparents, and people in need coast-to-coast," said Apoorva Mehta, Founder and CEO, Instacart. "We expect to see continued customer demand and, as a result, we're opening up 300,000 more full-service shopper roles across North America. As more people look for immediate, flexible earnings opportunities during this time, we hope that Instacart can be an additional source of income for those looking to earn while also delivering for the communities in which they live."
Instacart plans to bring on shoppers from across North America, where it operates in more than 5,500 cities. Some of the largest areas of opportunity include:
"U.S. grocers have served as the backbone of the communities they operate in for decades. Now, more than ever, they provide a critical service for Americans confined to their homes and in need of the basic necessities amid the spread of COVID-19," said Suzanne Clark, President of the U.S. Chamber of Commerce. "Instacart is serving as a critical lifeline for millions of people and hundreds of businesses during these uncertain times. They're not only connecting people from all 50 states to the groceries and goods they so desperately need, but they're also stepping in to support the economy by unlocking much-needed earnings opportunities for hundreds of thousands of people who can no longer rely on their previous incomes."
As independent contractors, Instacart shoppers join the platform for different reasons and play many roles outside of being a shopper — they are parents, entrepreneurs, students, and more. Last year, Instacart launched a set of exclusive perks that offer shoppers additional support and resources they need. These include shopper injury protection, a comprehensive insurance plan that covers shoppers in the event of an accident while shopping or delivering with Instacart; access to the Stride Benefits Platform, providing a suite of health and finance options including the ability to purchase health insurance; a Care.com membership for child or family care; and access to Peanut Butter, a student loan assistance program.
Instacart is actively working with local and national authorities to monitor COVID-19 as it evolves and is adhering to recommendations from public health officials to ensure the company is operating reliably, while also taking the appropriate precautionary measures to keep the entire Instacart community safe. In addition to bringing on more new shoppers to best serve customers, Instacart has also introduced a number of guidelines, resources, and new product features to further support the health and safety of all Instacart shoppers, including:
Prioritizing the Health & Safety of the Shopper Community
Improving the Shopper Experience with New Products
Instacart is the North American leader in online grocery delivery services and one of the fastest-growing companies in ecommerce. Instacart's same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Instacart has partnered with more than 350 beloved national, regional and local retailers, including Albertsons, ALDI, Costco, Kroger, Loblaw, Publix, Sam's Club, Sprouts, Walmart Canada, and Wegmans, among others, to deliver from more than 25,000 stores across more than 5,500 cities in North America. Instacart's delivery service is available to more than 85% of U.S. households and 70% of Canadian households. The company's cutting-edge enterprise technology also powers the ecommerce platforms of some of the world's biggest retail players, supporting their white-label websites, applications and delivery solutions. Instacart offers an Instacart Express membership for unlimited free delivery on orders over $35. For more information or to start shopping, visit www.instacart.com.
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